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Frequently Asked Questions

Can I personalize my bracelet?

You can laser engrave any message on one side of the anchor or hook. You will be able to add the engraving as soon as you select this option. A line will appear where you can write the text next to it and below you will have the information of the delivery date.

We recommend that you do not exceed 15 characters to improve the legibility of the text.

How can I pay?

  • PayPal
  • Credit card
  • Bank transfer

How long will my order take?

You must take into account that the dates shown correspond to orders of products without personalization and made before 12:00 am A.M.

Peninsula

Shipping 48/72h (Correos) 2 to 5 working days 2,95€
Shipping 24h (Correos Express)* 1 working day 3,95 €

Outside peninsula

Shipping Canary Islands* (Correos)
7 to 8 working days 9 €
Shipping Balearic Islands (Correos Express)
3 working days 5,5 €

International

Belgium, Luxembourg, Netherlands (GLS)
3-5 working days 9,5 €
France, Germany, Italy, Portugal (GLS)
3-5 business days 9,5 €
Ireland, United Kingdom (GLS)
3-5 business days 9,5 €
United States, Canada, Mexico
14 business days 18 €

Shipping 48/72h to the Peninsula will be free for orders over 29€.

It is important to take into account that these delivery times are approximate and depend on local holidays and complicated dates such as Christmas and summer. Delivery times are counted from 12:00 GMT+1 of the first working day.

Your order will be dispatched the same day you place it if you place it before 12:00 GMT+1 of the first working day. Once we have packed your order we will give you the tracking number.

You must take into account that in the case of personalized anchors the shipping time will be increased between 24 h. and 72 h. working days, since we engrave them individually by laser and each bracelet is unique.

Can I buy from the Canary Islands?

Of course you can. Once you make the purchase we will refund the amount of VAT and upon receipt of your order you may have to pay 12.84 euros of customs charges + 7% of IGIC. You must send us your ID to process the documentation.

How is my bracelet sent?

Your bracelet is sent protected. First a bubble envelope for transport and a box so you can keep it at home.

Are there sizes?

All bracelets fit perfectly with sliding knots and fit all wrists. If you have a slim wrist, you can take a look at our Mini collection, designed especially for slim wrists.

Returns and Exchanges

At Carrick we always strive for excellence in customer service and that you are always satisfied with us. Our products are of high quality, however we are aware that on occasion for any reason you may want to return the product. You will have a period of 14 calendar days from the date of receipt of the purchase for exchanges and returns, always with its original box and with all its contents inside in perfect condition.

Send us an email with your order number to sailors@carrickbracelets.com. Once we have verified that the return is correct we will proceed to refund the amount of the products you return, we will never refund the shipping costs, nor the cost of gift wrapping.

You will not be able to exchange or return a bracelet with personalized engraving.

My bracelet is defective, what do I do?

First, we apologize. Then send us an email to sailors@carrickbracelets.com, with your order number and all the information you can give us.

Do you have points of sale?

Before going to one of these points of sale, send us an email to ensure the availability of the model you are looking for.

EL CORTE INGLÉS

Vigo Ground Floor Av. da Gran Vía, 28 | 986 41 51 11

Other points of sale

Province Firm Address
A Coruña Atempo Jewellery C/ San Andrés, 147 : 881 898 547
Alicante Infinity Jewellery & Gentleman C/ Sevilla, 1 L. 4 Puerto de Jávea | 965 794 172 (Jávea)
Bilbao Javier Delgado Watches Plaza del Ensanche nº 9 Entrance via Henao
Ferrol Drop In Ctra/ de Catabois, 120 | 981 32 89 47
Ibiza Experimental Beach Las Salinas Beach | 664 33 12 69
Madrid Haberdashers C/ Vista Alegre, 20 | 915 002 856
Madrid Haberdashers Showroom C/ Alfonso XII, 66 | 910 69 18 14
Madrid Armería Álvarez C/ Capitán Haya, 60 | 902 93 22 22
Pontevedra Cheriè C/ Soportales, 9 | 655 141 755
Pontevedra Nautigal Shop C/ Lorenzo de la Carrera, 11 | 655 96 88 41 (Baiona)
Pontevedra Nave 108 C/ Emilia Pardo Bazán, 108 | 654 527 537 (Vigo)
Pontevedra Covelo Jewellery C/ Manuel Rodríguez, 16 | 986 33 03 29 (O Porriño)
Santiago de Compostela Atempo Jewellery CC As Cancelas, L-1.56 | 881 939 604
Santiago de Compostela Atempo Jewellery CC NovoMilladoiro L-13 | 881 939 569 (Ames)
Tarragona Nautilus Sports C/ Consolat de Mar, 88 | 977 360 830 (Cambrils)

Tarragona

Ramoncita Jewelry C/ d'en carbó, 14 | 977 441 662 (Tortosa)
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